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This is an archive article published on January 18, 2011

Info overload a problem for US military

WHEN military investigators looked into an attack by US helicopters last February that left 23 Afghan civilians dead

WHEN military investigators looked into an attack by US helicopters last February that left 23 Afghan civilians dead,they found the operator of a Predator drone had failed to pass along crucial information about the makeup of a crowd of villagers. But Air Force and Army officials now say there was also an underlying cause for that mistake: information overload.

At an Air Force base in Nevada,the drone operator and his team struggled to work out what was happening in the village,where a convoy was forming. They had to monitor the drones video feeds while participating in dozens of instant-message and radio exchanges with intelligence analysts and troops on the ground.

There were solid reports that the group included children,but the team did not adequately focus on them amid the swirl of data much like a cubicle worker who loses track of an important e-mail under the mounting pile. The team was under intense pressure to protect US forces nearby,and in the end it determined,incorrectly,that the villagers convoy posed an imminent threat,resulting in one of the worst losses of civilian lives in the war in Afghanistan.

Information overload an accurate description, said one military officer,who was briefed on the inquiry and spoke on condition of anonymity. The deaths would have been prevented,he said.

Data is among the most potent weapons of the 21st century. Unprecedented amounts of raw information help the military determine what targets to hit and what to avoid. And drone-based sensors have given rise to a new class of wired warriors who must filter the information sea. But sometimes they are drowning.

Research shows that the kind of intense multitasking required in such situations can make it hard to tell good information from bad. The military faces a balancing act: how to help soldiers exploit masses of data without succumbing to overload.

Across the military,the data flow has surged; since the attacks of 9/11,the amount of intelligence gathered by remotely piloted drones and other surveillance technologies has risen 1,600 per cent.

 

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