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Zomato unveils Nugget: AI-powered chatbot for autonomous customer support

Nuggest customer support chatbot can be deployed even without writing a single line of code.

Zomato Nugget is now up for businesses across the world. (Image credit: Zomato)

Deepinder Goyal, the CEO of Eternal, the parent company of Zomato, introduced Nugget, an “AI-native, no-code customer support platform,” via an X post on Monday. Goyal describes Nugget as an AI-powered low-cost, highly customisable autonomous customer support solution that can be deployed without writing a single line of code.

“Built over three years as an internal tool, Nugget now powers 15M+ support interactions per month for Zomato, Blinkit, and Hyperpure. We’re now opening it up to businesses worldwide—90% of companies who’ve seen Nugget have signed up,” Goyal wrote in his X post.

🚀 Introducing Nugget—an AI-native, no-code customer support platform.

Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation.

✅ Resolves up to 80% of queries autonomously
✅ Learns &… pic.twitter.com/pnVrUEhmcd

— Deepinder Goyal (@deepigoyal) February 17, 2025

Nugget is the first product from Zomato Labs, an incubator for in-house innovation.

According to the details shared, Nugget can resolve up to 80% of queries autonomously while reducing resolution time by 20%. It also can learn and adapt in real-time and can be deployed by any business, even without a developer team, as it requires no additional programming.

Nugget is currently live and has already powered over 15 million customer interactions on platforms like Zomato, Blinkit, and Hyperpure with 99.99% uptime. Interested businesses can now sign up via nugget.zomato.com. While Zomato has not shared any financial details, Nugget is said to be a cost-effective solution.

The capabilities of Nugget’s AI-powered customer support chatbot include accurate image classification—a useful feature for platforms like food delivery services to deliver faster resolutions—quality audits, and intelligent conversations.

For businesses, Nugget can summarize chats, offer smart suggestions, and provide support for contextual actions.

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