Trolley trauma

International passengers landing at India are now used to going out of the terminal to hunt for scarce luggage trolleys. The Airport Authority of India and the Civil Aviation Ministry couldn8217;t care less, because the trolley workers have gone to court and they claim helplessness. Consumer activist M. R. Pai now offers some information that can be used to force action out of the Aviation Authority.

In a little booklet brought out by the Rotary Club of Bombay he says most air passengers are unaware that their tickets include a service fee of Rs 125 for domestic flights and Rs 500 for international flights to cover free trolley service, drinking water, clean toilets and maintenance. He asks passengers to demand a refund for deficient service. Individuals8217; demands will certainly be laughed away, but collective demand may lead to some action.