Ever since it was introduced in June, the service has been helping thousands of passengers across the region. (Express Image)
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Good news for Delhi Metro passengers: the Delhi Metro Rail Corporation (DMRC) has expanded the WhatsApp-based ticketing system. The system was launched on the Airport Express Line in June. After its overwhelming success, the DMRC has now extended the same to cover almost all the lines in the Delhi-NCR, including the Gurugram Rapid Metro. The service is being rolled out in a collaboration between Meta and its authorised partner Pelocal Fintech Pvt. Ltd.
“WhatsApp is the preferred messaging platform for the majority of Indians, and buying a metro ticket will now be as easy as messaging a friend or family member. We are confident that this integration will encourage more commuters to choose the Delhi metro as their preferred mode of travel,” said Vikas Kumar, Managing Director of DMRC., in a statement.
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Ever since it was introduced in June, the service has been helping thousands of passengers across the region. With the feature, users simply need to send a message saying ‘Hi’ to +91 9650855800 on WhatsApp. They can also scan a QR code to purchase metro tickets with ease. The easy and user-friendly WhatsApp chatbot is available in Hindi and English. The service now extends to 12 Metro lines, which have 288 metro stations, including the Gurugram Metro Line. With the expansion of the feature, metro travellers can now purchase metro tickets from the comfort of their homes.
The promising new ticketing service via WhatsApp is all set to revolutionise the way metro tickets are being made accessible to metro travellers. This hassle-free means to obtain tickets is a testament to DMRC’s commitment to consistently elevate the metro experience for its passengers.
