MCCI workshop on Sept 27

PUNE, Sept 22: The Mahratta Chamber of Commerce, Industries and Agriculture MCCI will hold a full-day workshop on customer delight on September 27.

The workshop will deal with subjects such as customer retention, concept of customer delight, understanding satisfaction measurements, core products and augmented products. Further details can be had from Shriniwas Rairikar, deputy secretary, MCCI, Ph:4440371/4444638.