‘Banking needs customer focus’

Innovation, customisation, efficient delivery systems, value added services and international services for banking sector will be the key guideline of the Indian banking industry.

These were the broad conclusions drawn at the end of the two-day international exhibition & conference, Bank.net 2002, yesterday at Mumbai. Speakers from across the board representing a wide cross section of the banking industry felt that information integration & focussed dissemination were the key ingredients to woo customers.

Today, as the customer was king it was necessary to tone customer services and change services to be customer centric rather than functional centric.