Just became a boss? Here’s expert-approved advice on how to navigate difficult conversations

Shivani Misri Sadhoo, psychologist and relationship counsellor, breaks down how to deal with being a new manager

Learn to build effective relationships as a manager at the workplace (Source: Freepik)

Do you face difficulty in establishing a formal ground of communication with your employees as a manager? It might be intimidating to pave your way as a senior, especially if you’re doing it for the first time.

Maintaining firm yet cordial communication with your employees on their performance can get tricky, but you can find your way around it.

Common psychological barriers new managers face when initiating difficult conversations

A group of employees (Source- Freepik)

New managers mostly face psychological barriers such as “fear of conflict, anxiety about damaging relationships, and self-doubt in their authority”. They also might worry about being disliked or misunderstood and struggle with the discomfort of delivering negative feedback, said Shivani Misri Sadhoo, psychologist and relationship counsellor.

These psychological barriers often lead to “avoidance or overly cautious communication, hindering a new manager’s ability to effectively lead and build strong team dynamics”.

What role does self-doubt play in a new manager’s approach to difficult conversations?

Self-doubt hugely impacts a new manager’s approach to difficult conversations by undermining their confidence and decision-making. It could lead them to second-guess their judgments, hesitate in addressing problems, or soften their stance to avoid confrontation, Sadhoo said.

It might also manifest as overcompensation, where a manager becomes overly assertive to mask their uncertainty, possibly damaging relationships. Overcoming self-doubt needs building self-awareness, seeking feedback, and slowly gaining experience in handling challenging situations with clarity and confidence.

How can a new manager build trust and rapport before initiating a difficult conversation?

Building trust and rapport requires consistent “empathy, transparency, and active listening”, says Sadhoo.

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By genuinely engaging with team members, demonstrating care for their well-being, and offering positive reinforcement, new managers can foster a supportive work environment. Being approachable and open to feedback also encourages to have an open communication. By forming a foundation of trust, the manager will be able to create a safe space where difficult conversations are viewed as constructive rather than confrontational, making them more effective and less stressful.

How can you, as a new manager tackle these scary emotions?

Thorough preparation, including defining clear objectives and anticipating potential responses, is crucial. Mindfulness techniques, such as deep breathing, can help maintain composure. If emotions start to escalate, a brief pause or request to reconvene later can provide time to regain control and approach the conversation more effectively, Sadoo advised,

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