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CALL CENTRES NEWS
Zerodha founder Nikhil Kamath opens up about first job at Bengaluru call centre, used to do night shifts, reveals his ‘modest’ salary
September 25, 2025 6:39 pm
Kamath recalled taking night shifts at a Bengaluru call centre in early 2000s, where he earned just $1,000 a year, about Rs 88,000 now.
Watch: FIA raids fake call centre in Islamabad, locals loot laptops, furniture
March 17, 2025 7:12 pm
The FIA has accused personnel from other law enforcement agencies (LEAs) of conducting unauthorised raids on call centers and extorting large bribes from their owners.
CBI busts call centre defrauding US citizens, four held
February 17, 2023 8:01 am
The arrested accused have been identified as Harish Kumar, Amit Kumar, Rakesh Kumar Athotra and Raj Kumari.
36% of call centre agents have been threatened with violence: Study
September 10, 2021 8:54 am
81 per cent of the agents have experienced customer abuse, while 41 per cent of agents want AI to tackle complex calls and 40 per cent of agents fear AI will take away their jobs, according to ASAPP, the artificial intelligence (AI) research-driven company, which has published the report, CX: The Human Factor.
Calling from a 10 ft x 10 ft room in Delhi, accused cheated residents of Mumbai
March 14, 2019 1:24 am
Investigators also found that there were usually around 15 people working in eight-hour shifts at the tiny centre. They would call up aspirants promising them jobs at well-known companies and then ask them to make payments as processing fees or as other charges.
Fake call centre busted in Bhayander
October 30, 2018 4:45 am
A police team from the Kashi Mira police station had raided the premises of Nichel Global Solutions at CR Arcade two weeks ago. At that time, they had found that employees of the centre were in possession of credit card details of American citizens.
Andheri fake call centres: Mira Road resident bought data of US citizens, say police
September 21, 2018 2:02 am
Shahu (35), the third person to be arrested, not only purchased the data of the US nationals, but also allegedly converted gift cards taken from the Americans into cash.
Fake call centre busted in Thane, four arrested
August 01, 2018 2:50 am
According to police, the complainant, a housewife from Shil-Daighar was cheated by the accused of Rs 4 lakh when she approached the police.
This new US bill may put call centre jobs in India at risk
March 20, 2018 9:48 pm
A legislation has been introduced in the Congress that would require call centre employees in countries like India to disclose their location and give customers the right to ask to transfer their call to a service agent in the US.
Mumbai: 2 more held in call centre scam
November 29, 2017 1:12 am
The accused were produced in a local court and remanded in police custody till December 2.
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