Apple iPhone XS, iPhone XS Max: Some users report problems with charging

Apple iPhone XS and iPhone XS Max have just gone on sale, but it looks like users are already complaining about an issue with charging, which some are calling #ChargerGate on Twitter

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Apple iPhone XS and iPhone XS Max are reportedly facing a charging issue caused by the iOS 12 update.

Apple iPhone XS and iPhone XS Max have just gone on sale, but it looks like users are already complaining about an issue with charging. The iPhone devices to become unresponsive to a charger when plugged in. A few users reporting to the ‘sporadic’ issue at Apple’s discussion board said that the issue occurred on the new iPhone XS Max.

An iPhone XS Max user in the thread mentioned that the issue occurs while connecting a Lighting cable to the charge port using a ‘common’ wall charger. While most of the time the iPhone functions normally and automatically begins charging the device, on occasion, plugging the phone did not show any charging sign, a user by the name xMASTIFFSx said.

The iPhone didn’t charge while plugging it in, and after keeping it idle for 10-15 seconds, the device pop up the charging symbol, as per the user.

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One of the comments by a user notes, “So Just got my new iphone. and noticed this issue I’ve been having. I connect the lightning cable to my phone to charge and most of the time it’s automatically charges. However I’ve noticed several times plugging the phone in and no charge comes up. Tried unplugging and plugging back in, sometimes it’ll work. I started to test it out. And I noticed the times I plugged it in, and I get no charge, I‘d leave the phone alone for 10-15 seconds.”

Another user reporting to have managed to isolate the issue said the issue was likely related to software. “If I haven’t interacted with the phone for some time, it becomes unresponsive to a charger being plugged in. But if unplug then lift it and start using it, it will recognize the charger,” the user said.

YouTuber Lewis Hilsenteger who runs Unbox Therapy also posted a detailed video about the iPhone XS Max charging problems. He showed a number of iPhones in his videos and while all others appear to charge, the iPhone XS Max did not charge, even when plugged into the official Apple charger. Check out his video below.

While the charging issue mostly pertains to the new iPhone XS Max, AppleInsider reported the issue manifested on an iPhone 7 and a 12.9-inch first-gen iPad Pro as well. The report indicates that the issue is likely related to USB restricted mode, a feature Apple designed to help secure data on the iPhone ‘against devices’ that try and download a phone’s data for malicious purposes.

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Also Read: Apple iPhone XS, iPhone XS Max: Exchange offers, deals on Flipkart, Paytm Mall and others

USB restricted mode does not interfere with a simple wall charger, but with users facing the issue while lifting the phone in order to get it to charge after it is left idle could likely be due to the need to unlock a device to get it to connect to a ‘peripheral through Lightning,’ AppleInsider points out. The report further citing Belkin, mentioned that the original PowerHouse and Valet charging docks are not compatible with the new iPhone XS lineup.