India has much to learn from Boston on emergency preparedness and response
The bomb explosions at the finish line of Bostons famous marathon remain unexplained,but the attack is the most serious the country has experienced since 9/11. For India,the situation brings up all too many memories of improvised explosive devices in crowded city quarters,in Pune,Delhi,Mumbai and Hyderabad. The aftermath of the Boston bombing,though,was remarkably different from anything we are used to. The emergency response apparatus snapped into action. Uniformed personnel ran through the area,looking for those hurt,closing off the site for investigation. Medical crews went through the crowd to triage the wounded,attend to the most seriously hurt and take them to trauma centres. The police department and city council coordinated their actions. Media advisories were given,complete with parking directions,and citizens were told how they could assist the investigation. The official response was measured it did not speculate in an information vacuum,while assuring citizens that answers would be found.
The Dilsukhnagar incident,like many others before it,was also a statement on how other systems fail citizens in such situations. Confusion and chaos inevitably follow the tragedy. Emergency protocols are shoddy. Public service ambulances are few,hospitals tend to get overwhelmed,families must piece together their own information. Other people,even if well-meaning,tend to impede the process,rather than help. Disaster drills are almost unheard of. Forestalling terrorist attacks may not be easy,but getting these more mundane details right is crucial.