ClickSoftware Technologies,which provides automated mobile workforce management and optimization solutions for the service industry,announced the immediate availability of a new enterprise mobility offering for Communications Service Providers CSPs.
ClickSoftware offering enables fixed,mobile,cable and satellite service providers to drive experiences for consumer and business subscribers,reduce business process costs,and increase service revenue.
The CSP offering is based on the same technology that saw ClickSoftware recognized as a leader in Gartners Magic Quadrant for Field Service Management 2012. Hannan Carmeli,President and COO of ClickSoftware,describes the process,We identified the common needs and practices of our large community of service providers to use as a model. Pre-packaging of our solution combined with several new mobile apps for field collaboration,remote activation and safety compliance will rapidly drive unique value to our Communications clients.
The benefits to CSPs include,visibility,alignment and optimisation of the entire service fulfillment and assurance life cycle.
The communications offering optimises workers8217; shifts and tasks,and supports individuals or techs working as part of a team,even with equipment.