Most BlackBerry users want different devices following outages: study

The YouGov study comes in the wake of the Canada-based BlackBerry maker struggling to provide email,internet and instant messaging services after a data server in Slough crashed during an upgrade. Customers in Europe,the Middle East,Asia,Africa and America were all affected,and the company has subsequently offered users a suite of free apps as compensation. Some operators have gone further and offered additional airtime.

The survey also uses a 8216;Promoter Score8217;; it fell to -six in October,from 15 in September. Overall,only 57 per cent of BlackBerry users would consider getting a BlackBerry again,compared to 69 per cent in September; the number of people who would get a BlackBerry again fell 11 per cent to 42 percent.

YouGov suggested,however,that there may still be some light at the end of the tunnel as the brand has a large number of loyal,forgiving followers 69 per cent of BlackBerry users think the handsets are good and over half 52 per cent disagree that BlackBerry phones are no longer reliable.