MetLife outshines industry benchmarks on key indicators

Persistency ratio is one the key determinants of the financial health of the Life Insurance player,which is a result of the increasing faith that the customers have in MetLife brand and products. This is also a reflection of the excellent customer service that the organization provides to its customers.

According to the report,MetLife has also recorded the ticket size of Rs. 27,000 in new business premium during April 10 – June 10 which is higher as compared to average of private players at Rs 21,000 and the industry average of Rs. 20,000.

Commenting on the conclusions derived out of the report,Rajesh Relan,Managing Director,MetLife India Insurance Company Limited,said,“In an industry that is going through a significant upheaval,we are very pleased to see customers repose high levels of trust in MetLife’s brand and products. This is yet another reflection of our commitment to provide our customers with the best-in-class products and services that are un-matched in the industry. Additionally,we believe,this indicates that MetLife is ready to meet the challenges based on new ULIP guidelines.”

MetLife strongly believes in a multi-distribution approach for reaching customers across the length and breadth of the country. MetLife has over 55,000 financial advisors,all of whom have gone through rigorous training to understand customer needs. Complementing the agency force of MetLife is the company’s bancassurance distribution channel offering MetLife’s range of products to MetLife’s bancassurance distributors’ 17 million customers.