Genpact signs 3-yr contract with Federal-Mogul

Genpact Limited announced the signing of a three-year contract with Federal-Mogul Corporation,to provide IT help desk services and support-related solutions.

Under this contract,Genpact will provide a single-point-of-contact help desk,supporting the markets of North America,Europe,South America and Asia for Federal-Mogul. The help desk will operate 24 x 7 and in multiple languages including Japanese,Mandarin,German,French,Italian,Polish and Portuguese.

Federal-Mogul Corporation is a $5.3 billion leading global supplier of powertrain and safety technologies for original equipment and aftermarket applications in the automotive,small engine,heavy-duty,marine,railroad,aerospace and industrial markets.

Commenting on the partnership,Dave Bachleda,director of information systems for Federal-Mogul Corporation,said,Genpacts proven ability in providing world-class global help desk services and customer support,and an inherent understanding of our operations,were key factors that helped us in deciding to partner with them. We believe this partnership will enable us with flexibility and the productivity tools to support and grow our operations across the globe.

Genpact is honored to partner with a company that is focused on providing a best-in-class service and support experience to its employees and customers, said Genpact Chief Operating Officer NV Tiger Tyagarajan.