Akasa Air’s Kolkata-Pune flight cancelled last minute, passengers take to social media with complaints

The situation escalated when heated verbal arguments broke out between ground staff and passengers, many of whom took to social media to voice their frustrations and demand a full refund.

Arindam Chakraborty posted a video on X, stating, “@AkasaAir @DGCAIndia my entire team stuck at Kolkata airport, Akasa flight from Kolkata to Pune is cancelled rather diverted, clear violation of DGCA rules and luggage no clue @JM_Scindia.”

Another user expressed frustration over the lack of rescheduling services, sharing that someone they knew missed a crucial PhD interview due to the cancellation. The tweet read, “@AkasaAir cancelled CCU-PNQ flight QP-1562 @11:04am, 1.5 hours after SDT@9:35am, after issuing the boarding passes. No alternate flight was provided. A student missed her PhD interview due to this. Expecting apology and ₹20k (<4x flight price) comp as per @DGCAIndia regulations.”

In response to one of the complaints, Akasa Air’s social media team replied, “Hi Shubh, your flight QP 1562 from Kolkata to Pune is consequently delayed due to bad weather. We are working diligently to get you on your way as soon as possible.”

Speaking to The Indian Express, an Akasa Air spokesperson confirmed the cancellation and issued a statement: “Akasa Air flight QP1562 scheduled to operate from Kolkata to Pune on November 24, 2024 was cancelled due to operational reasons. Our on-ground teams as well as Akasa Care officers are promptly assisting passengers to minimise inconvenience. All affected passengers have the option to either opt for a full refund towards their existing booking or rebook an alternate available flight at no additional cost. At Akasa Air, passenger well-being and safety is our topmost priority, and we regret the inconvenience caused.”