Indian Railways helps man get in touch with mother onboard, wins heart online

Moments later, DRM Asansol got in touch with the ticket checker in the train and made the passenger talk to his concerned son. The man expressed his gratitude and thanked the handle for their promptness.

indian railway, ministry of railways, railway seva, railway minister connects son and mother, viral news, good news, indian express

A man, who couldn’t contact his mother reached out to Indian Railways Seva on Twitter.

An anxious son’s tweet expressing concern for the well-being of his mother who was travelling on a train turned into a heartwarming affair when the Railways went above and beyond their call of duty to address his concern.

Twitter user Sashwat from Varanasi took to the micro-blogging site to say that his mother Shila Pandey was travelling on Ajmer–Sealdah Express. As the train was 12 hours late, and he couldn’t contact his parent, he was anxious to know if she was “alright”. The man tagged not only the official handles of the railway ministry but also Union Railway Minister Piyush Goyal in his tweet to draw attention to the passenger who was travelling in coach S5 on the train.

Sir, I am unable to contact my mother Mrs.Shila Pandey. She is travelling in Ajmer-SDAH Express 12988 with starting date 28-09-2019 in Coach S5, the train is running late by 12 hours. Sir, please help me know if she is there alright.@PiyushGoyal @PiyushGoyalOffc @RailMinIndia

— Sashwat (@curiou_s) September 29, 2019

The railway seva handle was quick in its response as it asked for the PNR number and the contact number of the person. However, the distressed son didn’t have the PNR. To which, the helpline asked to “Kindly share date of boarding & boarding station name.”

I’m unaware of the PNR, but the ticket was booked from the IRCTC Rail Connect App with the Mobile No. 9415695943, the e-ticket in the form of a SMS was received in the same.

— Sashwat (@curiou_s) September 29, 2019

Date of Boarding 29-09-2019 from PT.DEEN DAYAL UPADHYAYA JN

— Sashwat (@curiou_s) September 29, 2019

Tagging DRM Asansol in West Bengal, the handle replied, “Matter is being forwarded to the concerned official.”

And moments later, DRM Asansol got in touch with the ticket checker in the train and made the passenger talk to his concerned son. The man expressed his gratitude and thanked the handle for its promptness.

@PiyushGoyal @RailMinIndia @PiyushGoyalOffc @DRM_ASN @RailwaySeva
Thank you so much sir for your prompt action. I am grateful for your help.🙏

— Sashwat (@curiou_s) September 29, 2019

The incident was tweeted by Ministry of Railways as well and garnered a lot of attention online, drawing lot of positive response and human touch for services.

Amazing, always a fan of Indian railways https://t.co/U2vanH4b83

— bhupathi vaibhav (@vaibes4u) October 1, 2019

Can we ignore all the ill in the world for a minute and appreciate Indian Railways for this heart touching gesture? 😊❤ https://t.co/F2J8YNE1ka

— Vanisha Singh (@browneyed_panda) September 30, 2019

I had seem experience where my grandmother was travelling and RPF official let me talk to her through phone. Never imagine Indian railway like this. This is so fantastic. https://t.co/CsotmldhyS

— Big ChangeIn (@big_change_in) September 30, 2019

Really great steps and congratulations to entire Railways employee for doing such kind of initiative as priority to success https://t.co/FZnPMZZGcq

— Humanity is my first priority (@MdShahabu0123) September 30, 2019

https://t.co/GpFNRubJ2L pic.twitter.com/NgyOTAhTLU

— Hrishikesha D N (@Hrishikesha_DN) September 30, 2019

Hats off to Indian Railways as your team is somuch active in social media @IRCTCofficial @RailMinIndia 🚂 https://t.co/FWUdp0w5vH

— Dileep RS (@dileep_rs) September 30, 2019

Commendable indeed! Indian Railways has become immensely proactive in the last five years. Now, commuters can swiftly resolve issues by approaching the authorities directly…and get results. @PiyushGoyalOffc @PiyushGoyal and @RailMinIndia take a bow! Thanks! https://t.co/bRmc6u45IV

— SpeakUp Mumbai (@SpeakUpMumbai) September 30, 2019

Great job. God bless you all.

— DR.SUDEEP DEY (@sudeep59) September 30, 2019

Truly, I had the similar experience when I was in USA and my family was unable to contact my father due to his mobile breakdown. The authorities responded promptly on my tweet from US twitter account. Great Job. Thanks for your valuable services.

— Prakash Singh (@PrakashSingh179) September 30, 2019

This is good inactive
But if railways focus on to reduce the time of delay train
So many person waiting on railways station
And give the information to passenger train rescheduled Or late through register mobile

— Sudhir kumar (@soamsudhir) September 30, 2019

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