Netizens accuse food aggregator of charging Rs 3 extra per order; Swiggy issues clarification

An account with the username @kingslyj first pointed out the discrepancy in the bill. He shared a screenshot of the bill with the food amount totalling to Rs 626.57, order packing charges being Rs 35.24, platform fee of Rs 2, delivery partner fee Rs 28, a discount of Rs 52.99 and then taxes of Rs 33.09. While after the aforementioned charges and discount, the final bill should have been Rs 671.91, but Swiggy charged the user Rs 675.

Another #SwiggyScam 🧵

Recently noticed that all Swiggy txns were for whole figure amounts, while other card txns still had paisa amounts.

Dug a bit and discovered @Swiggy used charge the exact amount to the paisa once upon a time but have since started salami slicing. pic.twitter.com/5z7K8BjqSs

— ؜ (@kingslyj) September 21, 2023

The user shared another screenshot of a message by SwiggyCares which said it is following the RBI guidelines of rounding off the bill to a whole number.

And Swiggy is claiming @RBI is forcing them to steal crores of rupees from their customers every year.

In what universe does stealing money like this without any notice “obviate unnecessary discomfort”? https://t.co/unFFqeH0zc pic.twitter.com/smiJcqh7yg

— ؜ (@kingslyj) September 21, 2023

Deepak Shenoy, founder and CEO of Capitalmind, also shared a screenshot of his food bill on Swiggy and accused them or charging Rs 3.4 more.

“Holy moly. This is actual fraud and I found that @Swiggy is doing this even for me! Here’s my last order and it adds up to 255.60. But they charge 259? This stinks. It can’t be some random error, it seems to be on purpose to add rs. 3 extra. What’s going on?” Shenoy wrote.

Holy moly. This is actual fraud and I found that @Swiggy is doing this even for me! Here’s my last order and it adds up to 255.60. But they charge 259?

This stinks. It can’t be some random error, it seems to be on purpose to add rs. 3 extra. What’s going on? https://t.co/kfm9kGaxXO pic.twitter.com/8mTyCZEmom

— Deepak Shenoy (@deepakshenoy) September 21, 2023

“Turns out it might just be a display error. Theres an extra rs 3 discount on every order. Platform fee of rs. 5 discounted to rs 2. But in the invoice it shows plat fee of rs 2 only which is the missing rs. 3. Confused as I don’t keep track of what discount I actually got when I ordered. Saw the invoice and added things up. Isn’t malicious, so no fraud,” Shenoy wrote in another tweet.

On Thursday, Swiggy Cares, the official support handle of the food aggregator, issued a clarification regarding the extra charge.

Some users may note incorrect discount amounts in their order history page. However, users have actually paid as per the prescribed discount amount during the checkout. Customers have paid the correct amount. This discrepancy in order history and actual paid value is due (1/2) https://t.co/Ywh4TRn350

— Swiggy Cares (@SwiggyCares) September 21, 2023

to a tech bug which our teams have fixed. Now back to ordering your favourite food! (2/2)

— Swiggy Cares (@SwiggyCares) September 21, 2023

“Some users may note incorrect discount amounts in their order history page. However, users have actually paid as per the prescribed discount amount during the checkout. Customers have paid the correct amount. This discrepancy in order history and actual paid value is due to a tech bug which our teams have fixed. Now back to ordering your favourite food!” it wrote.