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6-hour jam, zero complaints: Rapido driver wins hearts for enduring Gurgaon’s traffic congestion amid heavy rain

Gurgaon saw heavy downpour on Monday, resulting in severe waterlogging and massive traffic snarls.

The city saw heavy downpour on Monday, resulting in severe waterlogging and massive traffic snarls, especially on key stretches like the Delhi-Jaipur Expressway (Image source: @DeepikaBhardwaj/X)

Amid heavy rain in Delhi-NCR, a Rapido taxi driver is winning hearts after spending over six hours in Gurgaon’s waterlogged roads and severe traffic congestion to safely drop a passenger home without complaining.

Deepika Narayan Bhardwaj, a journalist, thanked Suraj Maurya, the Rapido driver who stood by her through a challenging journey across Gurgaon, which was brought to a standstill due to incessant rainfall. In an X post, Bhardwaj wrote, “Hi @rapidobikeapp I want to thank ur driver partner Mr. Suraj Maurya from bottom of my heart. He was with me for 6+ hours because of #GurgaonTraffic but didn’t complain at all. Dropped me home in these waters. Politely said ma’am pay whatever extra u want. ABSOLUTE GEM!!”

See the post here:

Hi @rapidobikeapp

I want to thank ur driver partner Mr. Suraj Maurya from bottom of my heart. He was with me for 6+ hours because of #GurgaonTraffic but didn’t complain at all. Dropped me home in these waters. Politely said ma’am pay whatever extra u want.

ABSOLUTE GEM!! pic.twitter.com/ac2rVJE6KV

— Deepika Narayan Bhardwaj (@DeepikaBhardwaj) September 1, 2025

The viral post garnered a flurry of reactions, with a user commenting, “It’s rare to see kindness between people without expecting anything in return in today’s world. Here’s some positive news to read amidst all the current negativity.” Another user wrote, “Hardworking men do everything to earn a livelihood. Your appreciation means alot to those other men also who work day and night to support family. Otherwise there are few women simply saying they don’t need men and move on.”

“Some cab drivers are absolute gem. They end up melting your heart like anything. Absolute hustlers,” a third user reacted.

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The city saw heavy downpour on Monday, resulting in severe waterlogging and massive traffic snarls, especially on key stretches like the Delhi-Jaipur Expressway, where traffic left many commuters stranded for hours. Social media was flooded with videos showing the extent of the chaos.

Gurgaon District Commissioner Ajay Kumar on Monday directed corporate offices and private institutions to consider allowing employees to work from home, and schools to conduct online classes on Tuesday amid a forecast of heavy rain. The advisory on Monday comes as an orange alert has been issued for the district.