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This is an archive article published on August 10, 2012

Biman B8217;desh to pay passenger Rs 41K

Passenger gets Rs 41K as compensation for losing his LCD TV by the Airlines.

Biman Bangladesh Airlines Ltd has been directed by a consumer forum here to pay Rs 41,000 to a passenger for getting lost in transit his LCD TV that he was bringing with him from Bangkok.

The New Delhi District Consumer Disputes Redressal Forum held the airline guilty of rendering deficient service and asked it to pay the sum,which included the TV8217;s cost and compensation to Delhi resident and complainant Kirpal Singh.

8220;We hold opposite party Biman Bangladesh guilty of deficiency and direct it to pay Rs 31,000,the cost of LCD,to complainant Singh and we also award him Rs 10,000 as compensation towards harassment and litigation cost,8221; a bench presided by C K Chaturvedi said.

The forum8217;s order came on complaint of Tilak Nagar resident Singh,who said he had bought an LCD TV for Rs 31,000 from Bangkok and during his return journey on May 2,2010,he had deposited it with the airline for transporting it back to

India on the same flight that he was travelling in.

On reaching Delhi,he found that the TV had not arrived on the same flight and the airline informed him that it was lost in transit,he had said.

Singh had alleged that despite informing the airline authorities about the lost baggage,he was not compensated for the loss.

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As the airline had not appeared before the forum to contest the complaint it was proceeded against ex-parte

 

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