MRTPC to probe Citi in credit card case

The customer Sukhbir Singh was shown as a defaulter by the bank, but he successfully proved that he never used his card. Following this, the Commission directed the bank to hire an expert to 8220;go over all aspects involved and ensure that the systems are properly immunised so that transactions on a banking system such as ATM cannot be done by unauthorised persons8230; to ensure credibility of the system8230;8221; It also said that it would initiate an inquiry of unfair trade practices against the banking giant and directed Citibank to file a compliance report within eight weeks. The bench was headed by chairman Justice O P Dwivedi.