Green flag for politeness

Faced with innumerable complaints about the rudeness and indifferent behaviour of their frontline staff in day-to-day public dealing, the Indian Railways are now planning to engage private firms to impart customer care training to employees manning the reservation counters and other places of public contact. Almost all categories of frontline staff have been identified for training8212;these include commercial clerks, enquiry and reservation clerks, goods/parcels and booking clerks, 8220;May I help you8221; counter staff, station superintendents and their deputies and supervisory staff and inspectors. 8220;Looking at the list, it seems that none of our frontline staff knows how to deal with the public,8221; a Railways official quipped.