E-mails, as public grievance redressal system!

The 'e-mail complaint' facility launched by the HP as part of its e-Governance programme has found favour among people.

The ‘e-mail complaint’ facility launched by the Himachal Pradesh Government as part of its e-Governance programme has already found favour among the common people.

According to officials, more natives of the state are tuning into the virtual world to send their complaints through e-mails, which is now emerging as an effective public grievance redressal system.

Conceptualised by Chief Minister Prem Kumar Dhumal, the system has made it easier for people to send their grievances directly to the highest authorities.

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The government is receiving an average 15-20 e-mail complaints everyday on its website through a link ‘Write to Chief Minister’, Director Public Relation Department J R Katwal told PTI.

“These mails are checked by a Special Cell in the Chief Minister’s office on daily basis and the CM is briefed about them. The complaints are then sent to concerned authorities for immediate redressal,” Katwal added.

He said the idea was also turning out to be an important tool in plugging loopholes in the implementation of schemes meant for people’s welfare.

For instance, he said, an e-mail informed the Government about the black marketing of kerosene by one depot at Juhu in Mandi district of the state.

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“On the basis of the complaint a raid was conducted and the kerosene depot holder was booked under Essential Commodities Act,” official said.

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