E-mails, as public grievance redressal system!

Conceptualised by Chief Minister Prem Kumar Dhumal, the system has made it easier for people to send their grievances directly to the highest authorities.

The government is receiving an average 15-20 e-mail complaints everyday on its website through a link 8216;Write to Chief Minister8217;, Director Public Relation Department J R Katwal told PTI.

8220;These mails are checked by a Special Cell in the Chief Minister8217;s office on daily basis and the CM is briefed about them. The complaints are then sent to concerned authorities for immediate redressal,8221; Katwal added.

He said the idea was also turning out to be an important tool in plugging loopholes in the implementation of schemes meant for people8217;s welfare.

For instance, he said, an e-mail informed the Government about the black marketing of kerosene by one depot at Juhu in Mandi district of the state.

8220;On the basis of the complaint a raid was conducted and the kerosene depot holder was booked under Essential Commodities Act,8221; official said.