Shop ordered to replace defective mattresses

Saini told the Commission that in June 2010,he purchased a pair of coir mattresses from the Sector 22 showroom for Rs 7,875. He stated that after some days of use,the mattresses started giving a pungent smell. Saini said he went to the showroom and demanded that the mattresses be changed,since they were within the warranty period. When this was not done,he filed a case in the Forum,and later in the Commission.

In its reply,a spokesman of the showroom admitted that the mattresses had been sold to Saini. It denied that the mattresses gave a pungent smell soon after use. The spokesman added that it offered to get the mattresses checked,but Saini refused to bring them to the shop. The spokesman said that when the case had earlier come up before the Lok Adalat,the showroom had offered to replace the mattresses or refund Rs 7,875.

After considering the case,the Commission said that Saini had sent a registered notice to the showroom in August 2010,asking it either to replace the mattresses or refund the price. The Commission said that if the showroom was actually ready to replace the mattresses or refund the price,it would have responded to this notice,but it did not do so.

The Commission directed the showroom to replace the mattresses and also give Rs 5,000 as compensation to Saini for the harassment caused to him.