Global Microsoft outage impacts Indigo, Akasa, Spicejet, Air India ops, airport services

Microsoft Global Outage: Globally too, a number of airlines and banks were hit by the service disruptions. The cause of the outage is still unclear, but many of those affected have linked the issue to Microsoft PC operating systems.

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Microsoft Global Outage: An official Microsoft 365 service update on X earlier in the day said, “we're investigating an issue impacting users ability to access various Microsoft 365 apps and services".

A major disruption in Microsoft Corp.’s cloud services caused service disruptions to a number of businesses around the world, including in India, on Friday. A number of airlines, including Indigo, Akasa Air, Air India Express and Spicejet have said that they were all facing technical glitches impacting services like booking tickets and web check-in.

Globally too, a number of airlines and banks were hit by the service disruptions. The cause of the outage is still unclear, but many of those affected have linked the issue to Microsoft PC operating systems.

An official Microsoft 365 service update on X earlier in the day said, “We’re investigating an issue impacting users ability to access various Microsoft 365 apps and services”. Citing sources, Reuters report said the London Stock Exchange has suffered an outage.

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Microsoft’s status pages indicated ongoing problems with Azure cloud and Microsoft 365 services, particularly in the central US region. “We are aware of this issue and have engaged multiple teams. We’ve determined the underlying cause,” stated Microsoft. “We are currently applying mitigation. Customers should see signs of recovery at this time as mitigation applies across resources in the region.”

Indigo said that its systems “across the network” were impacted by the issue with Microsoft Azure, “which has resulted in increased wait times at our contact centres and airports”.

“You may experience slower check-ins and longer queues… Our digital team is also coordinating closely with Microsoft Azure to resolve these issues swiftly,” Indigo said in a statement.

Akasa Air said that its online services like booking, check-in and manage booking services will be temporarily unavailable. “Currently we are following manual check-in and boarding processes at the airports and hence request passengers with immediate travel plans to reach the airport early to check-in at our counters,” it said in a post on social media platform X.

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Air India Express said the outage has impacted its airport operations as well across multiple airlines and airports globally.

“Digital infrastructure issues have temporarily impacted online and airport operations across multiple airlines and airports globally. Please plan your travel and keep sufficient time in hand for airport procedures. We regret the inconvenience and appreciate your patience and understanding during this time,” it said on X.

“We’re currently facing a technical issue in providing updates on flight disruptions. Our team is actively working to resolve this issue. We regret any inconvenience caused and will update you once the issue is resolved. Thank you for your patience and cooperation,” Spicejet said.

Soumyarendra Barik

Soumyarendra Barik is Special Correspondent with The Indian Express and reports on the intersection of technology, policy and society. With over five years of newsroom experience, he has reported on issues of gig workers’ rights, privacy, India’s prevalent digital divide and a range of other policy interventions that impact big tech companies. He once also tailed a food delivery worker for over 12 hours to quantify the amount of money they make, and the pain they go through while doing so. In his free time, he likes to nerd about watches, Formula 1 and football. ... Read More