‘Take it when you pay the refund’: Frustrated parents remove TV from Byju’s office

The incident has sparked discussions about customer service practices in the edtech industry.

This incident has sparked discussions about customer service practices.

A family has resorted to an unconventional method to recover their money from Byju’s after they faced difficulties obtaining a refund for an unused tablet and learning programme. They removed a TV installed in the edtech giant’s office and took it away.

According to a video posted on Instagram, the family had initiated a refund request within the stipulated time frame but faced numerous hurdles. After weeks of trying and failing to reach a resolution, they visited the office and dismantled a TV installed there. They were also heard saying, “Take it when you pay the refund,” to the office staff.

Watch the video below:

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This incident has sparked discussions about customer service practices in the edtech industry and the challenges of navigating refund processes. It also raised questions about the legality and appropriateness of the family’s approach.

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The video has earned over 1 lakh views on Instagram and the comments are top-notch, from hilarious to serious. One user wrote, “Father and son will play PlayStation after closing the subscription.” Another said, “BYJus in another loss of 45000 in this Financial year f24.” A third joked, “The level of confidence of this family.”

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