LinkedIn user pens post on dissatisfaction over not getting refund from Stanza Living, netizens chip in with their experiences

She said she had decided to move in with her friend for two years. However, due to unforeseen circumstances, her contract ends on May 31 and she now requires to find a new place.

Stanza Living, her current accommodation provider, offered alternative options, but none met the standard of her current residence. Crucially, there are no available rooms where she can continue living with her current roommate. The situation is further complicated by the existence of some unacceptable options, including rooms with windows opening into a men’s living space.

“We have paid as per your contract and now INR 37,000 (and even with this month rent 50.5k) is stuck with you guys and the future is bleak,” added Das.

Despite the inconvenience caused by the unexpected contract change, the support staff has not offered a refund, she said. Her post added that communication with the sales team was unproductive and lacked clear solutions. She also said there have been consistent reports regarding the unsatisfactory quality of food, with no apparent improvement despite repeated complaints at the present accommodation. These issues have reportedly led to health concerns amongst residents and also Das.

“Thanks to you stanza even our safety has come to stake now. Even after signing up for a property we’ve to roam around looking for options and that too only from the options you’ve provided because you very well know that these places have low rent and smaller rooms,” she said.

Das added, “Right now, I and many others from our pg need our money back asap so that I can leave your property and make myself free from this place. Expecting a positive response ASAP.” Later on, she edited her post with an update stating that they’ve stopped cleaning the rooms because there’s only one housekeeper left in the building now and she’s not ready to single-handedly clean all the rooms.

Users on LinkedIn, upon reading her post, commented and urged Vice-President Sahil Chopra to take action against such atrocities.

One user said, “Stanza Living, highly disgusted and disappointed with your DECEPTIVE practices to earn money! Despite booking a single sharing room at Stanza Living Durham House, Bangalore and paying an advance of 6000rs based on a video call showing a room I liked, I was given a completely different and poorly maintained room upon arrival.”

The user added, “Having been given a number of assurances for a refund by employees like Mr. Sandip and Mr. Debashish, I never really received it. And it’s been 7 months. Your refusal to rectify the situation simply reflects your pathetic business ethics! Shame! Shame on you for prioritising your own profits over customer satisfaction!!”

A second user said, “It is a shame that such a brand is doing this. None of the maintenance activities are conducted properly. Cleaning is skipped, food is not up to the standard, there is electricity running through the clothes hanging wire, lift has issues (have been stuck in it over 5 times now). Stanza we request you to give our money back so that we can find alternatives up to a basic living standard.”

A third user shared his own experience with Stanza Living and wrote, “As an ex resident of Stanza, i totally stand by this. I had an absolutely horrible experience living there for almost a year. My security money was stalled and then deducted unnecessarily during exit time and there were hundreds of other issues with staff, maintenance and food.”