‘We paid Rs 4,000 plus per ticket’: IndiGo passengers battle mosquito attack while flying from Lucknow to Delhi

When passengers asked the crew for assistance, the response was underwhelming. “Door open tha, macchar aa gaye, kuch nahi kar sakte” (The door was open, mosquitoes came in, nothing can be done),” the crew responded, according to Pande. In a makeshift attempt to manage the situation, the crew distributed lemongrass patches. However, they were ineffective. “Did nothing,” she wrote.

Highlighting the poor service in contrast with expensive tickets, Pande slammed the airline for failing to meet basic standards, “We paid Rs 4,000+ per ticket for this. Not cheap. Not low-cost. Just low-effort.”

She further condemned both the airline and airport authorities for negligence and lack of accountability.

“Airlines don’t care, airports can’t manage basic pest control, and passengers are just expected to take it quietly. It’s not just bad service, it’s a systemic rot,” she wrote.

See here:

Took a Lucknow to Delhi @IndiGo6E flight with a swarm of mosquitoes today. The whole flight was spent scratching, swatting and just praying for the flight to get over.

When we asked the crew, the answer was: “door open tha, macchar aa gaye, kuch nahi kar sakte.” The solution… pic.twitter.com/slOfq6yzyt

— Manisha Pande (@MnshaP) April 21, 2025

With over two lakh views, the post racked up over three hundred reactions on poor management by domestic airlines. “Next flight guess we will have to board with those bats for killing these huge ones! Or better still indigo can equip their hostess with the same!” a user wrote. “The problem is that with monopolies in aviation, the airlines don’t care,” another user commented.

Responding to the viral post, IndiGo took cognisance of the incident. “Ms Pande, thank you for taking the time to speak with us. We take your onboard experience seriously and strive to make every journey comfortable and pleasant. To prevent the entry of mosquitoes, our aircraft undergo regular fumigation and patches are placed on seats,” the airline wrote.