© IE Online Media Services Pvt Ltd
Tags:
Journalism of Courage
After many people accused food aggregator Swiggy of charging Rs 3 extra per order, the company has issued a clarification on X and called it a “tech bug”. Swiggy also maintained that users had only been charged the prescribed amount.
Many users took to X to share screenshots of their food bills and pointed out how the amount was being rounded off to the nearest whole number and then an extra Rs 3 were being added to the bill.
The user shared another screenshot of a message by SwiggyCares which said it is following the RBI guidelines of rounding off the bill to a whole number.
Deepak Shenoy, founder and CEO of Capitalmind, also shared a screenshot of his food bill on Swiggy and accused them or charging Rs 3.4 more.
“Holy moly. This is actual fraud and I found that @Swiggy is doing this even for me! Here’s my last order and it adds up to 255.60. But they charge 259? This stinks. It can’t be some random error, it seems to be on purpose to add rs. 3 extra. What’s going on?” Shenoy wrote.
“Turns out it might just be a display error. Theres an extra rs 3 discount on every order. Platform fee of rs. 5 discounted to rs 2. But in the invoice it shows plat fee of rs 2 only which is the missing rs. 3. Confused as I don’t keep track of what discount I actually got when I ordered. Saw the invoice and added things up. Isn’t malicious, so no fraud,” Shenoy wrote in another tweet.
On Thursday, Swiggy Cares, the official support handle of the food aggregator, issued a clarification regarding the extra charge.
“Some users may note incorrect discount amounts in their order history page. However, users have actually paid as per the prescribed discount amount during the checkout. Customers have paid the correct amount. This discrepancy in order history and actual paid value is due to a tech bug which our teams have fixed. Now back to ordering your favourite food!” it wrote.
