Disabled Zomato delivery partner goes the extra mile to return a missing order, wins hearts

The customer further called the restaurant, which apologised and offered to have the missing items sent over, but only if the delivery partner could return to pick them up. The eatery offered the delivery agent Rs 20 as compensation for the additional effort.

Gandhi explained that, technically, the delivery partner was under no obligation to return, as Zomato was his employer and not the restaurant. However, the delivery partner chose to go back, collect the chips and cookies, and deliver them himself.

“I want the customer to be happy. It’s my responsibility,” the delivery agent told Gandhi. What touched Gandhi was the rider refusing to accept Rs 20 offered to him as compensation. “God has given me so much. Why should I take money for a mistake someone else made?” he said.

What struck Gandhi most, he noted, was that the agent didn’t treat him like just another customer. “He didn’t see me as his customer, but he saw the value in doing what was right,” the post read.

During their conversation, the delivery agent shared about his challenging life. He had previously worked as a construction supervisor, earning Rs 1.25 lakh per month, until a tragic car accident left the left side of his body partially paralysed. The injury ruined his career, but he didn’t give up on life.

“Sir, Zomato kept my family alive. I may be handicapped, but I’ve been given an opportunity. I will never let Zomato’s name be affected,” he told Gandhi.

Despite the physical challenges, the delivery partner continues to work tirelessly to support his family and fund the education of his daughter, who is currently pursuing dentistry. “God is with me. Why should I worry?” he said.

In his heartfelt LinkedIn post, Gandhi also extended his gratitude to Zomato CEO Deepinder Goyal and the company’s team for embracing inclusivity. “You might not realise it, but your decision to hire persons with disabilities is changing lives in the most profound way,” he wrote.

Click here to see the post.

Several LinkedIn users hailed the delivery agent in the comment section, with one saying, “Hats off to his Attitude and love for his mindset. Great message to all around.” Another user commented, “People who have gratitude find joy in the ordinary, peace in the present, and value in everything. God bless him.”

“Some people are real inspiration,” a third user reacted.