Video of dead mouse in Hershey’s chocolate syrup ordered online goes viral, company responds: ‘Sorry to see this…’

The viral video shows the family running water to confirm that it was a dead mouse.

Family finds dead mouse in Hershey's syrup ordered online.

Family finds dead mouse in Hershey's syrup ordered from Zepto

Days after a Mumbai-based doctor found a human finger in an ice cream cone ordered online, a video of a family discovering a dead mouse in a bottle of Hershey’s chocolate syrup ordered from a quick-commerce company has caught the Internet’s attention. The video also shows hair coming out of the bottle.

Sharing the video on Instagram, Prami Sridhar said three family members consumed the contaminated syrup before noticing the issue, and that one of them had to get a medical examination done.

Soon after the video went viral, Hershey’s responded to it saying, “Hi there, we are very sorry to see this. Please send us the UPC and manufacturing code from the bottle to consumercare@hersheys.com with the reference number 11082163 so one of our team members can assist you!”

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The viral video shows the family emptying the bottle into a cup. As the video progresses, the family notices something in the chocolate syrup. To figure out what it is, they run it under tap water, and realise it is a dead mouse.

Watch the viral video here:

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A post shared by Prami Sridhar (@pramisridhar)

Sridhar, in her post, wrote that the family tried to register a complaint with the company and said they did not get any response. The post also said that a girl who consumed the syrup fainted and had to be rushed to a hospital, but said she is “alright”.

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Sridhar ended the post cautioning people to check the products before offering them to kids in the house. “This is extremely concerning and unacceptable. We worried about the health risks and the lack of quality control,” Sridhar wrote, demanging a “full investigation” and “assurance that this will not happen again.”

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