Customer claims to receive fake iPhone 15 from Amazon, here’s what company said

Take a look at the post here:

Waah @amazonIN delivered a Fake iPhone 15. Seller is Appario. Tagged with “Amazon choice” No cable in the box. Total Dabba. Has anyone faced similar issue? pic.twitter.com/QjUqR7dKSU

— Gabbar (@GabbbarSingh) February 23, 2024

Responding to the now-viral post, Amazon apologised for the inconvenience caused to the customer. “We’re sorry to know that you received an incorrect product in the package. Kindly fill in your details here: [link], we’ll get back to you with an update in 6-12 hours time,” the company responded.

The user then replied to the company saying he already filled out the form and demanded a refund. “Thank you for confirming. Please wait for 6-12 hours, and our Social Media team will get back to you with a resolution via email. Your patience is appreciated,” Amazon said.

@GabbbarSingh We're sorry to know that you received an incorrect product in the package. Kindly fill in your details here: https://t.co/QWA4qKz4Be, we'll get back to you with an update in 6-12 hours time. -Priya

— Amazon Help (@AmazonHelp) February 23, 2024

With the post going viral, users started responding to it. While some flooded the comment section highlighting similar issues, others slammed Amazon for sending fake products. A user wrote, “Happened to me 15 days ago. In my case, it’s some used old android phone inside Iphone packaging. My money gone, @amazonINrefused any help. Folks pls pls pls, stop buying expensive stuff on amazon.”

“True.. they are really cheating.. puchased a laptop but they didn’t issue invoice for it and hence i didn’t get extended warranty..Purchased some ointment.. sent empty tube..Cheaters,” an angry user wrote.