A business class passenger allegedly faced racial discrimination by a flight attendant of British Airways during the welcome drink service. According to the viral Reddit post, the incident occurred on September 24 on a Houston to London flight. The passenger alleged that the flight attendant intentionally skipped him while serving welcome drinks. “As I settled in, the flight attendants began offering welcome drinks to every passenger in my row. Everyone except me. The people before me got their champagne. The person right behind me (white) got a drink. But when the flight attendant reached me, she skipped me completely,” the user wrote. The passenger claimed that he initially assumed it was an oversight but decided to ask politely when the attendant did not return. “Excuse me, am I not being offered a welcome drink?” he recalled asking. “Her answer? ‘Oh, I thought you had been upgraded.’” “Let’s be very clear: I was the only Black passenger in that row. She had no way of knowing my ticket type. Even if I had been upgraded, protocol is to offer all Business passengers a welcome drink. So she saw me and decided I didn’t belong," the passenger said. The passenger shared how the conversation left him feeling “small, humiliated and angry”. “This wasn’t about a glass of champagne. It was about bias, assumption, and respect,” he wrote, adding that he has since filed a formal complaint with British Airways. “I’ve already filed a formal complaint with @British_Airways, asking for accountability not a scripted apology. I want to know how they’ll ensure no other Black passenger ever has to feel like this on their flights,” he added. “I paid $5,000 for Business Class on British Airways and the flight attendant decided I didn’t belong there," the caption on the post read. See here: https://www.reddit.com/r/BritishAirways/comments/1nxwze8/i_paid_5000_for_business_class_on_british_airways/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button The post resonated with several social media users who slammed the airways for discriminating passengers. "Everytime ive been upgraded I get the full cabin experience whether that is business or first. Her answer was BS," a user wrote. "Upgrade passengers are supposed to get the same service level. This is completely unacceptable," another user commented. "Complain. Totally unacceptable behaviour. And don’t let them fob you off with any feeble excuse, a third user reacted.
