Genpact Signs 5-Yr contract with Carnation Auto

Genpact Limited and Carnation Auto announced the signing of a five-year contract for Carnation Autos operations.

Genpact will provide Carnation Auto with a unique end-to-end service model that will enable the company to focus on its core business of offering customers in India with a one-stop-shop for all of their car needs.

Under this engagement,Genpact will design and manage Carnation Autos core processes,including finance & accounting,customer relationship management,procurement & supply chain management and human resources. These key processes will be supported by Genpacts analytics and reengineering capabilities to enhance their overall management and delivery.

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Launched in July 2009,Carnation Auto offers a state-of-the-art network of integrated multi-brand auto sales,services and related solutions for car owners across the country. Carnation provides complete solutions for almost all brands of cars,starting from quick servicing,mechanical repairs,body repairs,accessories,insurance,pre-owned cars,car customization solutions with DC Design and even doorstep service through a chain of workshops on wheels. Carnation Auto already has 18 Auto Solution Hubs operational across India.

We are delighted to be working with Carnation Auto as they grow to become Indias first and largest independent multi-brand auto sales and services company, said Harpreet Duggal,SVP and Business Leader,Genpact. Genpact has been providing integrated services and solutions to the global automobile industry for over five years and is well positioned to devise and implement processes for Carnation Autos unique business model and enable them to effectively scale their operations in India, he added.