Post office to refund amount for not delivering consignment

The complainant, Mohan Singh, stated that he retired as Deputy Chief Engineer from Air India on June 1, 1988. After retirement, he was entitled for one air ticket every year, which could be used by him or his immediate family members.

The complainant sent the said air ticket to his son on February 1, 2008, through Speed Post to London.

He alleged that the same was never delivered.

In a letter to the Speed Post Centre manager, Singh stated that as the ticket was not delivered, his son had to purchase one on his own to visit Chandigarh.

In its reply, the post office stated that as per Section 6 of the Indian Post Office Act, 1898, they are not liable for any loss, non-delivery, delay or damage transmission by post, unless the same has been done fraudulently or by a willful act or default.

The post office also admitted the consignment was booked and further consigned to the Delhi

International Speed Post Centre on the same day.

The forum ruled that the complainant did not produce any evidence to prove that the delay in the non-delivery of the article was due to fraud or willful neglect on the part of the postal authorities.

8220;Therefore, Section 6 of the Indian Post Office

Act, 1898, grants full protection to the post office from any liability,8221; the forum ruled.