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Journalism of Courage
Hindustan Lever Ltd HLL has set up a new subsidiary christened Indigo for undertaking business process outsourcing BPO. The wholly-owned subsidiary will have two divisions, which will look after the domestic and international markets separately. The shared service centre for international markets will mainly undertake BPO for its parent Unilever.
Company sources said: 8216;8216;The shared services centre is set to create a revolution in the way financial accounting is done in the country. It not only helps in cost-cutting activities, but also creates a virtuous domino effect, leading to a chain of improvements with unintended benefits.8217;8217;
However, sources said that Indigo is a relatively small subsidiary, as compared to the company8217;s other businesses, and is currently manned by a relatively small employee strength. The company has already set up a centralised shared service centre in Chennai, thereby consolidating various functions like financing, accounting and sales related matters. The shared services centre called the National Centre for Sales and Commercial Operations is based in Chennai. It is already functional and will have a back-up facility in Bangalore. It will not only enhance the consumer products major8217;s efficiency in delivering customer service, but also enable other centres to focus on their logistics operations.
HLL is currently focussing on BPO work for Unilever operations in Malaysia, Australia and New Zealand. Back office operations of these three Unilever operations will entirely be handled by HLL from India.
