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This is an archive article published on April 2, 2024

New e-insurance rule takes effect on April 1st; Here’s how to convert existing policy to e-Insurance Account

From opening an eIA to converting an existing policy to an electronic policy as new e-insurance rule takes effect on April 1, 2024, here is all one needs to know.

Here is all you need to know, from opening an eIA to converting an existing policy to an electronic policy as new e-insurance rule takes effect on April 1, 2024.From opening an eIA to converting an existing policy to an electronic policy as new e-insurance rule takes effect on April 1, 2024, here is all one needs to know. (Source: Canva)

Starting from April 1, 2024, it is now mandatory for insurance companies to issue only digital policies, in line with the Insurance Regulatory and Development Authority of India’s (IRDAI) Protection of Policyholders’ Interests regulations.

As per the new rules, insurers must issue policies in dematerialised form, and this will now be facilitated by four insurance repositories: the CAMS Repository, Karvy, NSDL Database Management (NDML), and the Central Insurance Repository of India.

In a notification titled “Protection of Policyholders’ Interests, Operations, and Allied Matters of Insurers Regulations, 2024” dated March 20, 2024, the Insurance Regulatory and Development Authority of India (IRDAI) said, “Every insurer shall have in place a Board-approved policy for insurance policies issued in electronic form.”

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Here is all you need to know, from opening an eIA to converting an existing policy to an electronic policy.

What is an e-Insurance?

As the name suggests, e-insurance simply means buying insurance policies in a digital format. Electronic insurance policies will be held in a demat account termed an e-Insurance Account, or eIA. One can manage all the insurance policies—life, health, and general—through an e-Insurance Account.

How to open an eIA:

Step 1: Download the eIA opening form of your preferred insurance repository from the below links.

Step 2: Fill out and submit the e-Insurance Account Opening Form with the KYC documents to the nearest approved person at https://nir.ndml.in/ap-details.htm. Alternatively, you may submit the form along with supporting documents to the branch of the insurance company for which you hold an insurance policy.

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Step 3: The approved person or insurance company will verify the e-Insurance Account Opening Form with the original KYC documents and process the application. Kindly carry the original KYC documents at the time of submitting the form to the approved person.

Step 4: The account will be created within 7 days of applying and completed in all respects. To open the e-Insurance Account, use one’s e-Insurance Account number and login ID to set your password.

What are the documents required to open an eIA?

  • Recent passport-size photograph
  • PAN card
  • Date of birth document
  • Identity proof
  • Address proof

How to convert an existing policy to an e-Insurance account:

Converting physical insurance policies into e-insurance policies involves opening an e-insurance account with an approved insurance repository. 

Step 1: Fill out the Policy Conversion Form at https://nir.ndml.in/nir-prossess.htm, including details like the policyholder’s name, policy number, e-insurance account number, and insurance company name.

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Step 2: Submit the Policy Conversion Form along with the e-Insurance Account Opening Form to the nearest insurance company branch, approved person, or courier to NSDL Insurance Repository, NSDL Database Management Limited, 4th Floor, ‘A’ Wing, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai-400013 (India). 

Step 3: Upon completion of the conversion process, individuals will receive SMS and email notifications confirming the credit of the policy to their e-Insurance Account.

Key considerations:

  • It’s completely free of charge for opening an e-insurance account or conversion.
  • An authorised representative can access the e-insurance account to view the portfolio of insurance policies.
  • Once a policy is converted into an e-policy, the physical insurance policy certificate is no longer valid.

The Insurance Regulatory and Development Authority of India (IRDAI) has made it mandatory for insurers to issue fresh policies digitally. By following these steps, policyholders can securely convert their physical insurance policies into electronic form, making it easier to manage and access their insurance documents across companies and segments.

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