Insurance data collected from banks to dupe customers with fraudulent schemes: Fake call centre busted, 32 arrested

“When the customer showed interest, the telecallers forwarded the details to Nazar Abbas and supervisors of the call centre — Vicky and Ravi, who would further send these people a payment link,” the officer added. “The crackdown on the call centre was carried out under Operation CyHawk 2.0 to dismantle organised cybercrime ecosystems,” DCP (North District) Raja Banthia said.

On December 9, a tip-off was received at the Sarai Rohilla police station that a fake call centre was running at Shastri Nagar. A team was formed, which was led by SHO Vikas Rana. Followed by a recce, the team conducted a raid in the house where a large number of people were found calling prospective customers.

The owner of the call centre was identified as Nazar Abbas, who was asked to provide a document or permission pertaining to the call centre, but he denied having any such permission. Nazar Abbas, the police said, was the mastermind who had been allegedly running the call centre for the last six months.

A total of 45 mobile phones, one laptop, attendance register, four customer information registers, one cheque book and cash of ₹3.5 lakh were recovered from the accused, said officers. “The mobile numbers procured from the accused were found linked with complaints lodged on Pan India Cyber Portal,” DCP Banthia said.

During the investigation, five cyber portal complaints were found linked with the mobile phones recovered from the call centre. A case was registered on December 10 under Sections 319(2)/318(4)/3(5) BNS at PS Sarai Rohilla, Delhi. Three masterminds—Nazar Abbas, Ravi and Vicky—and 29 telecallers were arrested.

“Vctims are being traced and identified on the basis of records recovered from the said call centre. The persons who provided SIM cards on fake IDs and data of customers are still at large,” DCP Banthia said.
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