Now you can test your electricity meter at lab

According to officials, the primary objective of setting up the facility is to ensure that every electricity meter provided to consumers meets the accuracy standards.

Arun Kumar Verma, director, CPDL, said that the new laboratory will enable rigorous quality and performance checks of meters before installation, ensuring fair and transparent billing for all consumers.

The lab is going to become fully operational, marking a significant milestone toward improving service quality and strengthening consumer confidence.

The CPDL has initiated a process to obtain certification from the National Accreditation Board for Testing and Calibration Laboratories (NABL), aiming to make the facility a benchmark for quality assurance and a reflection of its commitment to customer satisfaction and trust.

The testing facility will also be available to consumers to get their meter tested by applying at the respective SDO offices.

A senior official told The Indian Express, “Basically before installing the meter on consumer premises, CPDL will test it to ensure they are accurate. However, if someone wants to get their already installed meter to get checked, then they can also submit an application at the SDO office concerned.”

Apart from this, the CPDL will establish an advanced consumer grievance redressal system, including a dedicated helpline and online complaint registration, to ensure prompt resolution of consumer issues.

Infrastructure overhaul

The firm announces significant investments that will be made in modernising the electrical infrastructure to provide 24×7, safe, and reliable power. This will enhance the quality of service, it says.

The CPDL is already looking at the refurbishment of the entire structure.

Though as far as tariff is concerned, the Joint Electricity Regulatory Commission (JERC) will continue to oversee the determination of consumer tariffs, ensuring transparency and fairness in pricing.