Uber cab driver demands extra fee, harasses customer’s grandparents in Mysuru; company issues apology

In her post, the woman stated that she received “no adequate response” from Uber despite reaching out to their customer support through the mobile application. “I am calling for urgent action. This is not just about one incident but about ensuring no other family has to experience something like this again,” she wrote.

The woman also attached her ride details with the driver’s identity to the post.

See the viral post here:

After the post gained traction, Uber issued an apology to the woman, promising a probe into the matter. “Hi Nidhi, we apologise for this situation and understand how upsetting it must have been for you and your family. We can confirm a specialised team is currently investigating this incident and will be in touch in-app as soon as they have any updates,” the company responded.

Many users slammed Uber over poor customer support. “Cab drivers are real goons instead of helping Uber u guys just put universal comment on the chat box they didn’t do anything same incident happened on daily basis but thanks to u u posted and reported as well,” a user wrote. “I’m sorry to hear about your distressing experience. Safety must be the top priority for ride-sharing services,” another user commented.