Woman says Flipkart delivery agent spoke rudely to her father; company apologises

Dad ordered something from Flipkart and he wasn’t able to find the otp on his phone so the delivery guy got angry at him and said “Kuch aata nahi hai toh order kyun karte ho!” Never ordering anything from them again. This is not how you talk to customers.

— Deity (@gharkakabutar) December 21, 2023

Flipkart responded to the post and apologised for the executive’s misconduct.

“We take such incidents very seriously and are deeply sorry to hear about the executive’s misconduct. Give us a chance to fix this by sharing your order details via DM to keep your Flipkart account information safe,” Flipkart wrote.

We take such incidents very seriously and are deeply sorry to hear about the executive’s misconduct. Give us a chance to fix this by sharing your order details via DM to keep your Flipkart account information safe. https://t.co/lE2Sm2ajfD

— FlipkartSupport (@flipkartsupport) December 21, 2023

“Being rude to the elderly is the worst thing one can do. Customer or no customer one should have basic respect at least,” an X user commented. “People have this mentality of demeaning others whenever possible, sad that it happened with uncle too,” said another.

“It is impossible to train 1000s of delivery folks on how to behave in different scenarios. And for all you know the delivery folks may not be from Flipkart but third parties. Consider them as one-off and move on,” another user wrote. “You should escalate this to Flipkart customer service, the feedback should somehow reach the delivery agent,” yet another netizen posted.