WATCH: Passenger records dispute with a United Airline agent, claims his booking was cancelled for the video

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Thirty-seven-year-old Navang Oza was checking-in on Monday (May 8) for a flight from New Orleans to San Francisco when he complained to a United agent about a $300 charge for his luggage. Oza said he paid $125 for the same bag on the first leg of his trip and enquired why he must pay extra this time.

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Unable to get an explanation, he decided to record the entire ordeal as an evidence. But saw him filming the interaction, the irked agent protested and threatened to either “call the cops” or cancel his booking. The viral footage shows the lady telling a colleague to “cancel the reservation” before she turned on her own mobile camera and started recording him.

I guess @united harassment isn’t limited to the unfriendly skies. #unacceptable #united #lackofcustomerservice pic.twitter.com/A5P6A8XJjC

— Navang Oza (@Navang25) May 8, 2017

After his video went viral, Oza told KNTV news that he was shocked because he didn’t know she had the right to cancel the flight because he started recording the dispute.

With repetitive incidents tainting the image of the company, United Airlines told KNTV News that they are investigating the incident. “The video does not reflect the positive customer experience we strive to offer, and for that we apologize. We are reviewing this situation, including talking with Mr. Oza and our employees to better understand what happened,” United said in a statement.

However, the video garnered mixed reponse on Twitter.

@Navang25 @united Oh Oh #UnitedAirlines stepped in it AGAIN! pic.twitter.com/cZN4AKUpdH

— Grace Vasquez (@itsYourGrace) May 10, 2017

@Navang25 @united @Navang25 has every right to video tape in public space. Airline especially @united behavior is deplorable. Fire these employees.

— Shubhayan Mukherjee (@beblito) May 9, 2017

@Navang25 @united Looks like #United needs to retrain their reps on how to handle frustrated customers. Too many instances showing they can’t keep their cool.

— Randy Aven (@TuffTexan) May 9, 2017

@Navang25 @paulgfarmer1 @united Wow! I will never fly @United #horrible #shame #SheShouldBeFired

— ladypsychcare (@LadyPsychCare) May 8, 2017

@Navang25 @united @UnitedAirlines should be put out of business at this point. Worst training ever of stupid employees

— Showbiz 411 (@showbiz411) May 10, 2017

@Navang25 @united United is very like @GOP. They just don’t get it. They don’t listen. Their disdain for those that they serve is impressive.

— Roscoe James (@RoscoeJames) May 9, 2017

@Navang25 @united There are several good reasons why ppl *should* record all of their interactions with @united personnel. David Dao can give you one of them.

— Jeremy Cooperstock (@jcooperstock) May 10, 2017

@Navang25 @united It’s her job to be professional,and she wasn’t.If he is doing wrong,why is she acting like a child?She is working, he isn’t. Be responsible.

— Eva H (@ejadark) May 9, 2017

@Navang25 @united @Navang25 why so confrontational? @united doesn’t need customers like you. No wonder airline employees are stressed.

— stellajacque (@stellajaque) May 9, 2017

@Navang25 @united 😱she offered you to pay but you wanted a “manager” you inflamed this – you looking for compo I bet!!! #chancer

— Tristan stevens (@trisstevens) May 9, 2017

@Navang25 @united wow really? Guy clearly sounds obnoxious, intoxicated, a jerk & wrgfully recording the agent! Attention seeker greedy fr $

— Audreyoz🇫🇷🇺🇸 (@audreyoz77) May 9, 2017

@Navang25 @united Thats an assault. A women is asking repeatedly not to videotape. If he had an issue, he could have talk to the manager before videotaping.

— alliswell (@stockforme1) May 9, 2017