OnePlus declares lifetime warranty against ‘green line’ issue for its entire portfolio

“We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering a lifetime screen warranty on all affected devices. Thank you for your understanding and support.”

OnePlus will provide free screen replacements for affected phones. Similarly, for devices that have reached the end of their life cycle, the company is offering an alternative solution in the form of a voucher. This voucher allows users to exchange their affected smartphones and purchase a new device from the company’s website at a discounted price.

For older models, OnePlus is offering a value exchange plan (Image credit: @docnok63/telegram)

Users with various OnePlus 8 and OnePlus 9 series smartphones are eligible for this offer. Additionally, those who choose the OnePlus 10R as their new device will receive an additional bonus of Rs 4,500. Under this deal, a OnePlus 8T user will receive a voucher worth Rs 20,000, along with an additional Rs 4,500 bonus if they opt for the OnePlus 10R (review), which is currently priced at Rs 34,999.

According to user reports, green and pink lines appear on the screen automatically, without any physical damage. Most users observe these vertical lines across the screen following a software update, and OnePlus users are among the most affected by this issue. The root cause of this problem remains unclear at this time. Nevertheless, it is commendable to see brands acknowledging the issue and offering solutions to their users.