Mgmt Tip of the Day: Co-worker conflicts

1. Identify common ground. Point out what you both agree on at the beginning of the conversation. This may be a shared goal or a set of operating rules.

2. Hear your co-worker out. Allow your colleague to share his opinion and explain his point of view. Don’t disagree with individual points he makes; listen to the whole story.

3. Propose a solution. Use the information you gathered in the conversation to offer a resolution. This should incorporate his perspective and be different from what you originally thought.

– Today’s Management Tip was adapted from The Right Way to Fight by Amy Gallo.