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You should file a written complaint with the nodal officer of the bank providing them with the necessary details of your personal loan along with the copies of past written communications,if any. If you do not get a satisfactory response within 30 days of lodging the complaint,then you should file a complaint with the banking ombudsman on the RBI website. The link for the same is

I have not been able to service my credit card payments on time. I am looking for a home loan and have been informed by the lender that I cannot get it because of credit card outstanding. What option do I have?

Chitra Suresh,New Delhi

Before granting any credit facilities,bank gets a credit report from one of the credit bureaus. This in general parlance is called credit report .Your default in payment of credit card dues is most likely to have been reported by the bank issuing you the credit card. If the default shows up on your credit report then banks are unlikely to offer a home loan or for that matter any credit facility unless it is fully secured by a movable and early saleable assets such as jewellery,shares etc.

I am an engineering student and want to take a loan of Rs 3 lakh for education. How can I go about it?

Malini Iyer,Mumbai

A student can get an unsecured education loan up to Rs 4 lakh without any collateral. A number of banks including PSU banks have their application form online. You will have to submit your course details,proof of your confirmed admission to the college along with photographs,ID proof and past education records. The bank may require your parents to be co-borrowers for the loan. Even though income status may not be enough to satisfy the loan. Needless to add that the course needs to be recognised by the relevant authorities.

I would like to know whether naturopathy and homoeopathy treatments are covered under a health policy?

Ramesh Jha,Nagpur

Some policies have now started covering these expenses as well but the sub-limit for such expenses is low at an amount of Rs 25,000 per annum. Even here it is only hospitalisation expenses that are covered.

The expert is CEO,Apnapaisa.com
For your personal finance queries mail us at,expressmoneyexpressindia.com

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