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This is an archive article published on May 6, 1998

Direct target

Multinational companies have entered India and created an uproar in the business world. MTV and Channel V have firmly taken root. So has d...

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Multinational companies have entered India and created an uproar in the business world. MTV and Channel V have firmly taken root. So has direct marketing.

The West is here to stay. 60 per cent of the communications in the USA is done through this channel. So then what exactly is direct marketing?Direct marketing took its infantile steps in the mid-80s, but has gone through puberty and is growing rapidly today.

It essentially means keeping in direct contact with the target consumers. Which would be via mail snail or electronic and telephone. Officially speaking, the lingo is like this: direct mailing, direct response ads and telemarketing. The Internet is now an immensely popular mode too.

Direct mailing: Here addresses of the select target audience are taken from an appropriate database. Then information about the product is sent in brochures, leaflets, to name a few.

Direct response ads: This is the same as above with an additional feature, response from the consumers.

Two-day communication: These ads contain coupons, questionnaires, order forms. This mode interacts with the consumer and so enjoys popularity.

Telemarketing: Here the target consumer is contacted via the telephone. Since it involves personal dialogues, response rates are high.Entering this field would prove to be very profitable. There is wide scope for growth. It is estimated that by the next 10 to 15 years, direct marketing will take over advertising. Apart from increasing sales, it creates a sound database.

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Qualifications: You have to be a graduate to be eligible to apply for a job at an agency. Usually direct marketing agencies are branches of advertising agencies. Though now there are agencies that exclusive cater to direct marketing. An MBA or MMS in marketing stands a much better chance of landing the job. As of now, direct marketing is not taught separately from marketing. Another advantage of holding a degree is that you can land a job via campus recruitment. But the fact of the matter is that experience is the best teacher.

Additional ingredients: You could score brownie points if you had knowledge of basic dBase and FoxPro.

Good communication skills and sales background help big time. What the agencies are looking for is someone who has great confidence to be a successful PR person.

Payscale: The pay is on par with the advertising agencies. You could begin from Rs 7,500 and go up to about three lakhs. If not more. Foreign opportunities are plenty.

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About direct marketing:
What the job involves is taking into light the demographics and psychographics of the target audience. Demographics is statistical information about population, income, number of people in the family and the like.

Psychographics dig into the attitude and behaviour of the focus group. Like their preferences and dislikes, motivational factors8230;

All this flurried activity is done in order to decide how the product is to be promoted and placed. Of course, you need to do your homework 8211; extensive research.

Pros and cons:

  • It is accountable. Money8217;s saved by sparingly advertising the product. Only a target audience is focused on.
  • It is very consumer-satisfaction oriented. Personal relationships are built. Personalised greeting cards, exclusive club memberships and the like can do the job neatly.
  • Use of latest technology is involved. This increases speed, reduces staff required and presents a result with no edgy finishes.
  • The flip side:

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  • The procedure is painful and tedious. Lots of patience required here.
  • A whimsical postal system kind of complicates things.
  • Non-availability of a good database is a common problem.
  • Inspite of these problems, this is definitely a promising field. Good money, good prospects and a relatively uncluttered field. Waiting to be conquered.

     

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