AP launches project to provide one-stop services to citizens

HYDERABAD, DECEMBER 30: Andhra Pradesh on Thursday launched a novel project TWINS (twin cities integrated network services) to serve as a ...

HYDERABAD, DECEMBER 30: Andhra Pradesh on Thursday launched a novel project TWINS (twin cities integrated network services) to serve as a one-stop citizen services facility covering six departments.

The project, claimed to be the first such experiment in the country, would cover 18 citizen-related services including utility bill payments, issuance of certificates of caste, encumbrance, vehicle registration, driving licenses and municipal permits.

After inaugurating the project, Chief Minister N Chandrababu Naidu said his government would accord top priority for ushering in E-governance and using emerging information technology to improve interface with citizens and provide quick and transparent services.

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The TWINS, completed in 18 months, symbolised effective use of information technology to improve government-citizen interface and would be extended to other parts of the state in a phased manner, Naidu said.

The project, being initially implemented in Banjara hills and Jubilee hills area of the city, aims at creating a networked platform for multi-delivery channels with value addition. It enables people to transact business under one roof with a guaranteed instant service, whether it is paying electricity bills or getting vehicle licence.

Employees drawn from each of the department covered under the scheme would be deployed at the one-stop centre to provide instant service to citizens, the state Information Technology Secretary J Satyanarayana said in his presentation at the launch.