Engineering colleges to have online complaints redressal mechanism

“Every institution should be able to receive and dispose off the grievances online,” said the missive, signed by AICTE chief Anil Sahasrabudhe and addressed to the heads of all the AICTE-approved technical institutions.

As per directive, each of these institutions will have to put up a notice board or flex board fixed near the office of the Head, giving details of the online grievance redressal mechanism like its URL, names, contact numbers and e-mail addresses of members of the Grievance committee etc.

“An online monthly status report regarding the number of the grievances received, disposed off and pending should be informed to AICTE,” the regulator has said.

“Non-registration of grievances on the institution’s portal results in more numbers being registered on the central government’s pg. portal, which would be an indication that the grievance redressal mechanism of the respective institution or organisation is not working properly to the satisfaction of the petitioners,” the AICTE said.

The Council will take into account the performance of the grievance redressal mechanism at the time of renewal of their permission or approval every year, it added.

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