Interactive Voice Response: NGOs get tech-savvy in hunt for funds

Some non-governmental organisations are giving up the old fashioned way of raising money for charity from the corporate sector that has of late been facing turbulence.

Some non-governmental organisations (NGOs) are giving up the old fashioned way of raising money for charity from the corporate sector that has of late been facing turbulence.

They are going hi-tech to reach out to the masses instead. For starters,they have begun using the Interactive Voice Response (IVR) system and mobile-based applications to get donations over cellphones. The latest to adopt this technology for raising funds are the International Society for Krishna Consciousness (ISKCON) a charitable organisation that reaches out to more than 1,000 schools in Maharashtra including many in Pune with their mid-day meal programme¿ Give India and Cancer Patients Aid Association (CPAA).

ISKCON has joined hands with Atom Technologies to introduce fully automated IVR technology as an additional payment option. We were searching for new avenues for raising funds since there is a crunch in corporate donations. We figured out that our best audience will be tech-savvy youngsters. So,after some research,we adopted IVR technology as the first step. Soon,we will launch a campaign to popularise it, said Radha Krishna Das,managing director,ISKCON Food Relief Foundation.

ISKCON,that has 16 centres in the country,will soon launch it across India. They are also looking at introducing SMS-based applications. We are providing mid-day meal to around two lakh students in Maharashtra and over 6.5 lakh in the country. We collected around Rs 8 crore last year and this year we are trying to improve the figures. We are planning to reach out to the masses via SMS,e-mailers,radio and events. As people will come to know more about it,we are confident of getting a good response, Das said.

Speaking on the advantages of the mobile application,Dewang Neralla,director,Atom Technologies,said it was convenient and more secure for the user. By implementing Atoms technology,NGOs can solicit funds and donations over telephones through IVR system,which would be direct,quick and secure,using credit cards. Technology will make fund-raising easier. It is being observed that donating over phone has the ability to match,or even outperform,online donations, he said.

Regarding the tie-up with other NGOs,he said GiveIndia would adopt Atoms IVR-based payment option and CPAA would go in for mobile-based payment where people can donate via text messages. Today,there are over 300 million mobile subscribers in the country. This sector is growing phenomenally. There has been a very strong push from the regulators to move away from the cash economy to an e-payment regime. With the strong impetus from the RBI through m-payment guidelines,we could see people increasingly adopting newer payment channels. There is huge promise in mobile payments,which will be seen as it unfolds in the next 3-5 years, said Das.

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