Zomato founder Deepinder Goyal, posing as delivery exec, denied entry to Gurgaon mall: Ambience Group now rolls out slew of changes
In a post on X on Sunday, he said that staff had asked him to take a staircase instead of an elevator.
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Zomato founder and CEO Deepinder Goyal said he had posed as a delivery executive and was denied entry at the mall. (Image: Deepinder/Instagram)Starting October 7, Gurgaon’s Ambience Mall has said a separate pick-up point will be reserved for delivery agents, along with a “well-ventilated seating area and complimentary beverages”. This comes after Zomato founder and CEO Deepinder Goyal said he had posed as a delivery executive and was denied entry at the mall. In a post on X on Sunday, he said that staff had asked him to take a staircase instead of an elevator.
Arjun Gehlot, Director of Ambience Group, stated, “At Ambience Mall, we prioritise the comfort of everyone — customers, delivery partners, and employees alike. In our recent meeting with the Zomato team, we introduced a dedicated pick-up point for delivery agents, along with a well-ventilated seating area and complimentary beverages to enhance their waiting experience. The Zomato team appreciated these quick improvements. Guided by our motto, ‘spaces for million smiles’, Ambience Mall is committed to making every interaction more comfortable and pleasant for all.”
During my second order, I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners.
What do you think? pic.twitter.com/vgccgyH8oE
— Deepinder Goyal (@deepigoyal) October 6, 2024
Goyal and his wife Grecia Munoz have been posing as delivery executives for the food delivery application.
Attached with his X post was a video of him being denied entry at the main entrance after which he had to take stairs to the third floor. In the video, he mentions that he tried to go in again to make sure there were no elevators for delivery executives. “Took the stairs to the third floor to realise that delivery partners can’t enter the mall and have to wait at the stairs to receive the orders,” he said in the video.
Goyal, who was visiting the mall to get a delivery pick-up from Haldiram’s, also wrote: “During my second order, I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners.”
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