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This is an archive article published on December 15, 2019

Locked in tussle, New Delhi railway station souvenir shop runs dry of stock

Officials from IRCTC and NRM said that as per the deal, IRCTC was supposed to procure artefacts after a year of the handover, and NRM had to 'assist' them for that period.

delhi railways, new delhi railway station, Souvenir Shoppe in delhi railway station, delhi city news The Souvenir Shoppe at platform 1 was handed over to the IRCTC by the National Rail Museum in September 2018

The British-era architecture style ‘Souvenir Shoppe’ of the Northern Railways, with its slanting roof, red brick walls and vintage railway lamps, would often attract heritage lovers on platform number one of the New Delhi Railway Station.

Of late, however, the shop wears an empty look as most products have run out of stock due to an ongoing tussle between the National Rail Museum (NRM) and the Indian Railway Catering and Tourism Corporation (IRCTC) over procurement of souvenirs.

Opened in 2013, the shop was handed over to IRCTC in September 2018. Earlier, the NRM would look after the shop’s operations.

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Officials from IRCTC and NRM said that as per the deal, IRCTC was supposed to procure artefacts after a year of the handover, and NRM had to ‘assist’ them for that period. However, after the stock got over, NRM tenders failed due to alleged changes in procedure, and IRCTC, too, failed to procure stock on its own, claimed officials.

NRM director Ashish Gundal said, “In the first phase of the handover, we had to assist IRCTC. It has been more than a year but they have not been able to stabilise things. There has been shortage of souvenirs at our end too as the procedure was changed…”

M P Mall, IRCTC chairman and managing director, however, said NRM holds expertise in procuring souvenirs and that it should assist IRCTC: “We cannot procure products without their help. I have been told that NRM tenders also failed…”

An IRCTC employee at the shop told The Sunday Express, “There has been no stock for nearly four months… all train models have been sold out. Customers often enquire about the stock, but we don’t know when we will get it.” He adds that products like models of vintage trains such as the Fairy Queen Express, Kalka-Simla toy train, postcards, heritage diaries, etc are always in demand. The souvenir shop was fetching at least Rs 70,000-Rs 1.5 lakh a month before it was handed over to the IRCTC.

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At the railway souvenir shop in Shimla, which is still under NRM, an employee feared they too could face the same problem: “We, too, are running low on stock. Many products have not been restocked.”

Sources in the Railways said the Delhi and Shimla shops are the only souvenir outlets run at railway stations in the Northern region. The Delhi shop was handed over to IRCTC to “upscale operations as it was fetching good revenue”.

“Being a PSU, we thought IRCTC would be able to procure better products. The aim was to upscale this shop’s operations but the opposite has happened. They have failed to manage on their own,” said a senior railway official.

Divya Goyal is a Principal Correspondent with The Indian Express, based in Punjab. Her interest lies in exploring both news and feature stories, with an effort to reflect human interest at the heart of each piece. She writes on gender issues, education, politics, Sikh diaspora, heritage, the Partition among other subjects. She has also extensively covered issues of minority communities in Pakistan and Afghanistan. She also explores the legacy of India's partition and distinct stories from both West and East Punjab. She is a gold medalist from the Indian Institute of Mass Communication (IIMC), Delhi, the most revered government institute for media studies in India, from where she pursued English Journalism (Print). Her research work on “Role of micro-blogging platform Twitter in content generation in newspapers” had won accolades at IIMC. She had started her career in print journalism with Hindustan Times before switching to The Indian Express in 2012. Her investigative report in 2019 on gender disparity while treating women drug addicts in Punjab won her the Laadli Media Award for Gender Sensitivity in 2020. She won another Laadli for her ground report on the struggle of two girls who ride a boat to reach their school in the border village of Punjab.       ... Read More

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